How does shipping work ? Home Design 35 partners with global merchants and artisans in order to provide you the best prices and the most interesting products.This means that your order is shipped from global areas. Our global suppliers provide tracking numbers and we do offer a 100% satisfaction guarantee. Because we ship directly from our partners your item takes 3 -7 days to process and then up to 7 - 14 business days to get to you.
Return Policy Home Design 35 is dedicated to satisfying every user to ensure that everyone who visits or orders on homedesign35.com would have a fabulous purchase experience in every phase. After sale service is an indispensable part, which deserve our full attention. By settling every dispute peacefully in a proactive manner, we believe that it is a way to improve ourselves to get closer to our users. Home Design 35 return policy is a promise to every user of our website or product.
Note: All of our items have a thirty days' warranty. Items arrive damaged or defective can be returned within 30 days after the order is placed on our website. We ensure that all of our items are brand new and in excellent condition prior to shipping. In the event that you receive an item which does not conform to those standards, please contact us via Emails sent to homedesign35.com If you cannot find the answer to your questions about our Return Policies on this page, please feel free to contact us via email for customer service assistance.
Quality or other factors related returns: If there is any quality issue with the item, please feel free to contact us, we will exert great effort to cope with the issue according to the status of the item with partial refund, full refund, return for replacement.
Send wrong item: 1. You can choose to keep the wrong item with a discounted price offered by our customer care team. In the meanwhile, you can request us to send you the correct item that you have ordered. In this situation, you have to only pay for the wrong item at a favorable price. 2. You can request a return label to send back the wrong item for the correct replacement or a full refund. After you have delivered the item to UPS, you can contact us for the replacement or the full refund as long as the return tracking number shows any further status of the shipment.
Item damaged during the shipping: Upon the receipt of the item, if you find the item is damaged, please reject the delivery of the item and take some pictures of the damaged item. After which, you can contact us via Emails to report the situation with pictures to have this solved. Damages found after you have received the item, please contact us with pictures of the damaged item, we will either send you return labels to return the damaged item back for a replacement or a full refund or directly send you a new one or a full refund depending on the damage status of the item and you will.
Package Lost After you have received the tracking number, still you haven't got the item by the expected delivery date. You may look around, check it with your neighbors, and contact the shipping company. After which, the package still does not show itself up. Contacting us with your phone number, we would set up a lost package claim against the shipping company to have your matter taken care of. It will take a week or so to get the investigation result from the shipping company. Please wait patiently during the period, and we would take a relevant measure to have it settled.
How to requesting a return for damaged or defective item Contact us with the order detail and your return reason, our customer care team will offer you a best solution to have the issue solved. It will be highly appreciated if you can send us some pictures under damage circumstance. We would be responsible for any shipping cost occurred if the item has quality problem. Our customer care team will decide to have the damaged or defective item being returned or not according to the condition of the item. A prepaid return label will be issued to you in four business days when the item needs to be returned. After the item is delivered to us, you can request a full refund or a replacement.